Shipping policy
LAST UPDATED: MARCH 1, 2026
At Lessard Bicycles, we do everything we can to process and ship your orders quickly and efficiently.
Below you’ll find all the details regarding our processing times, fees, and shipping conditions.
ORDER PROCESSING TIMES (BEFORE SHIPPING)
Standard orders
- Processing time: 1 to 5 business days (Monday to Friday)
Processing times may vary:
- During peak periods
- During promotions
- Depending on product availability
Bikes and oversized items
- Processing time: 1 to 3 weeks, depending on the product and the time of year
This timeframe includes:
- Assembly
- Mechanical inspection
- Workshop preparation
Additional time is required to ensure the quality and safety of your bike.
Processing times may be longer during the high season.
⚠️ Processing times are added on top of the estimated delivery times.
ESTIMATED DELIVERY TIMES (AFTER SHIPPING)
Once your order has shipped, the estimated delivery times are:
- Montreal, Quebec City, Ottawa: 1 to 3 business days
- Quebec, Ontario, Maritimes: 2 to 5 business days
- Rest of Canada: 2 to 8 business days
As soon as your order ships, you will receive a confirmation email with your tracking number so you can track your package in real time.
Delivery times are estimates and may vary depending on the time of year, the carrier, or circumstances beyond our control (weather conditions, high volume, logistical delays, etc.).
IN-STORE PICKUP
When your order is ready, you will receive an email confirming that it is available for pickup.
Preparation times
- 1 to 5 business days (standard orders)
- 1 to 3 weeks (bikes)
Pickup address
Lessard Bicycles
2661 Boulevard Du Versant Nord
Quebec City, Quebec G1V 1A3
Canada
A piece of ID and your order confirmation may be required at pickup.
SHIPPING FEES
Regular orders
Free shipping across Canada for all orders of $99 or more, excluding bikes and oversized items.
For orders under $99, standard shipping fees apply.
These are calculated automatically at checkout based on the carrier and destination.
Bikes and oversized items
Bikes and oversized items are shipped with flat-rate fees by province:
- Quebec, Montreal, Gatineau / Ottawa: $50
- Ontario and Maritimes: $100
- Rest of Canada: $150
If you live within a 20 km radius of our store, your bike can be delivered assembled and ready to ride.
Certain remote areas or non-standard addresses may incur additional fees.
In such cases, we will always contact you before shipping to obtain your approval.
ORDER MODIFICATION OR CANCELLATION
It is not possible to modify or combine an order once it has been confirmed.
If your order has not yet shipped, you can contact our customer service team to request a cancellation.
If the order has already shipped, our returns and refunds policy applies.
We will always do our best to process your request as quickly as possible.
ORDER ERRORS
If an error occurred while preparing your order (incorrect or missing item), we will correct the situation promptly.
Please contact our customer service team.
If the error is our responsibility:
- We will cover the return shipping costs
- We will arrange a replacement or a refund, depending on the situation
DAMAGED PRODUCTS OR LOST PACKAGES
We ask that you inspect your order as soon as you receive it.
Please contact us promptly if:
- The item is defective
- The item was damaged during shipping
- You received the wrong product
Any claim must be made within a reasonable time after receipt so that we can assess the situation quickly.
IMPORTANT INFORMATION ABOUT RETURNS
- Initial shipping fees are non-refundable, except in the case of an error on our part.
- Return shipping costs are the responsibility of the customer, except in the case of an error or a defective product.
- Certain items cannot be returned (see the “Exceptions” section in our returns policy).
- Bikes or equipment that have been assembled or used are not eligible for return.
For more details, please refer to our returns and refunds policy.