UPDATED : MARCH 1ST 2026

INTRODUCTION AND SCOPE

Lessard Bicycles (“Lessard Bicycles,” “we,” “us,” or “our”) respects the right to privacy of its customers, personnel and service users.

This Privacy Policy describes the practices of Lessard Bicycles regarding the processing of personal information, including its collection, use, disclosure, retention, and destruction, when you visit our website and online services platform (collectively, the “Site”), in accordance with applicable privacy and data protection laws and regulations.

This Privacy Policy is not directed to children under the age of 14. We do not knowingly collect personal information relating to such children.

This Privacy Policy must be read together with any supplemental privacy notice that we may provide to you at the time you submit your personal information to us.

APPLICATION

This Privacy Policy reflects our ongoing commitment to protecting the personal information of the following individuals:

• a) Visitors and users of the Site;
• b) Customers of Lessard Bicycles;
• c) Job applicants who apply through the Site;
• d) Any individual whose personal information is collected or processed in the course of Lessard Bicycles’ activities or through its Site.

DEFINITIONS

“Personal Information” means any information relating to an identifiable natural person that allows that person to be identified, directly or indirectly (e.g. first name, last name, email address, mailing address, or information that, when combined with other information, makes it possible to identify the individual).

OUR GUIDING PRINCIPLES

CONSENT

Before collecting, using, or processing your personal information, Lessard Bicycles obtains your consent, where required, in accordance with applicable legal requirements, except where an exception is provided by law.

You have the option to withdraw your consent to the use of your personal information by Lessard Bicycles for purposes that are not essential to its operations, for example, the sending of promotional or marketing emails to which you previously consented. If you choose to do so, Lessard Bicycles will cease using your personal information for those purposes.

Any request to withdraw consent must be addressed to the Privacy Officer at the following email address: info@lessardbicycles.com.

DATA COLLECTION

What types of personal information do we collect?

We limit the collection of personal information to what is necessary to provide you with access to and use of our services. This information includes:

• • Identification information, such as your name, email address, mailing address, and telephone number.
• • Commercial information, such as the types and quantities of products you have purchased, as well as billing address and contact details, amounts billed, and amounts due or outstanding.
• • Recruitment information that you provide in your CV and during the recruitment process if you apply for a job opportunity.
• • Usage or profile information, and information necessary to optimize your experience on the Site, such as your IP address and browsing data.

How do we collect your personal information?

We collect personal information directly from you, including when you communicate with us in person, by email, by telephone, or through the Site, when you create an account on the Site, and when you complete a purchase.

We will only collect personal information from third parties or authorized representatives with your consent or where permitted by law.

We also collect information through the use of cookies. When you connect to the Site, cookies are placed on your computer. These cookies may collect personal information such as your IP address. These files primarily allow us to recognize you when you browse the Site and move from one page to another. They also help improve the quality of your user experience and the content of the Site. Lessard Bicycles uses these cookies to secure the services offered on its Site.

You may modify your cookie preferences at any time by adjusting your browser settings. Please note, however, that disabling cookies that are necessary for the proper functioning of the Site may affect your browsing experience (for example, difficulties accessing certain features or displaying pages).

Why do we collect your personal information?

In general, we collect your personal information in order to provide access to the Site, to inform you about our company, products, and services, to provide those products and services to you, and to ensure customer service. More specifically, we collect your personal information for the following purposes:

• • To confirm your identity, verify the accuracy of the personal information provided, and keep it up to date;
• • To manage our relationship with job applicants, including evaluating their skills, qualifications, and interest;
• • To communicate with you and respond to your inquiries;
• • To manage the purchase of our products and services, process orders, and advise our customers regarding our products and services;
• • To manage the Site and the services available online;
• • To develop and improve our products and services, our Site, and its content;
• • To send promotional or informational materials requested by the individual (via our newsletters), from which the individual may unsubscribe at any time by clicking the unsubscribe link or following the unsubscribe instructions;
• • To conduct contests and surveys, where you choose to participate;
• • To invite our customers to events or promotional activities;
• • To ensure the security of our communications and systems and to prevent security-related threats.

To whom may we communicate your personal information?

Lessard Bicycles limits access to personal information to those employees and other staff members who need such access in the performance of their duties.

We may communicate your personal information to our service providers and other third parties in the course of carrying out our activities, for example to our technology solution providers, which may be located outside Québec or Canada. We require third parties with whom we do business and who have access to your personal information to respect the security of your personal information and to process it in accordance with the law. We only permit our service providers to process your personal information for specific purposes and in accordance with our instructions.

How long do we retain your personal information?

Lessard Bicycles retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, in accordance with the retention periods prescribed by applicable law.

Once your personal information is no longer required for the purposes for which it was collected, Lessard Bicycles securely destroys it in a manner designed to ensure its confidentiality.

How do we protect your personal information?

Lessard Bicycles implements personal information protection measures that are customary in the website and online platform industry and that are reasonable given the sensitivity of the personal information, including physical, technical, and organizational security safeguards.

What are your rights regarding your personal information?

You have rights with respect to your personal information:

• a) Access: The right to access the personal information we hold about you and to request a copy of it, subject to exceptions provided by law.
• b) Rectification: The right to request the rectification of personal information that is inaccurate or outdated.
• c) Withdrawal of Consent: The right to withdraw your consent to the processing of your personal information where permitted by law.
• d) Information About Processing and Complaint: The right to request information about the processing activities carried out with respect to your personal information. If you believe that your personal information protection rights have been violated, you have the right to file a complaint with the applicable supervisory authority.

You may exercise your rights by contacting the Privacy Officer using the contact information provided below.

DATA PRIVACY OFFICER CONTACT

The president of Lessard Bicycles is the Data Privacy Officer.

Email address: info@lessardbicycles.com

UPDATE: MARCH 1ST 2026

INTRODUCTION AND SCOPE

These Terms and Conditions (the “Terms and Conditions”) constitute a legal agreement between you (“you,” the “Visitor,” or the “User”) and Lessard Bicycles (“Lessard Bicycles,” “we,” or “our”) governing your use of our website lessardbicycles.com and our online service platform (collectively, the “Service”).

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE NAVIGATING OR CONDUCTING ANY TRANSACTIONS ON THE SERVICE.

ACCEPTANCE OF THE TERMS

By using the Service or creating an account, you agree to be bound by and comply with the Terms and Conditions. If you do not wish to be bound by these terms, you must not access or use the Service.

You represent and warrant that you are at least 14 years old. If you do not meet this requirement, you must not access or use the Service.

RIGHTS AND LICENSES

Lessard Bicycles hereby grants Visitors and Users access rights to browse and use the Service, solely for their personal use.

ACCOUNT AND PASSWORD

To use certain features of our platform, you must create a User account.

To create a User account, you must provide certain information, such as your first and last name, email address, and password.

You represent and warrant that the information you provide is accurate and complete, and that you will promptly update your account if any of this information changes.

We reserve the right to deactivate your User account in the event of any breach by you of the obligations, terms, or conditions of these Terms and Conditions.

INTELLECTUAL PROPERTY

You understand and agree that the Service and all of its content, features, and functionality, including but not limited to all information, software, code, text, displays, graphics, photographs, video, audio, design, layout, selection, and arrangement, are the property of Lessard Bicycles, its licensors, or other providers of such material and are protected in all forms by intellectual property laws, including but not limited to copyright, trademark, patent, and trade secret laws.

The name Lessard Bicycles, the Lessard Bicycles logo, and all related product and service names, logos, designs, images, and slogans are trademarks of Lessard Bicycles or its affiliates or licensors. You must not use these trademarks without the prior written permission of Lessard Bicycles. Other names, logos, product and service names, designs, images, and slogans mentioned or appearing on the Service are the trademarks of their respective owners. Use of these assets without express permission constitutes an infringement of the owner’s rights and may violate federal or other laws, potentially exposing the infringer to legal action.

You may use the Service only for your personal, non-commercial use in accordance with the access rights granted in Section 3. You must not, directly or indirectly, reproduce, compile for internal database use, distribute, modify, create derivative works of, publicly display, publicly perform, republish, upload, store, or transmit any material on our Service in any form or medium except:

• a) your computer and browser may temporarily store or cache copies of documents viewed;
• b) a reasonable number of copies may be printed for personal use only, retaining all proprietary notices, for lawful personal, non-commercial purposes, and not for further reproduction, publication, or distribution in any form or medium; and
• c) where social media platforms are linked to certain content on our Service, you may take actions permitted by our Service and those third-party social media platforms.

You are not authorized to modify copies of any materials from the Service, nor remove or alter any copyright, trademark, or other proprietary notices on copies of materials from the Service. You must not access or use any part of the Service or any service or materials available through the Service for commercial purposes.

If you print, copy, or download any part of our Service in violation of these Terms and Conditions, your right to use the Service will immediately terminate, and you must, at our discretion, return or destroy any copies of materials you have made. You have no right, title, or interest in or to the Service or any content on the Service, and all rights not expressly granted are reserved by Lessard Bicycles. Any use of the Service not expressly authorized by these Terms and Conditions constitutes a breach of these Terms and Conditions and may infringe or violate copyright, trademark, and other intellectual property laws.

WEBSITE SERVICES

Although we make reasonable efforts to update the information on our Service, we make no representations, warranties, or assurances, express or implied, that the content of our Service is accurate, complete, or up-to-date. We strive to display our product colors and images as faithfully as possible to how they appear in-store. We cannot guarantee that any color displayed on your computer screen will be accurate. We may discontinue or limit the quantities of products we offer.

Your use of the Service is at your own risk, and neither Lessard Bicycles, its affiliates, nor their directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or respective successors have any liability or obligation regarding your use of this Service.

The Service may include content provided by third parties, including other visitors and third-party licensors. Any statements and/or opinions expressed in such third-party content, other than content provided by Lessard Bicycles, are solely the opinions and responsibility of the person or entity providing such content. This content does not necessarily reflect the views of Lessard Bicycles. Neither Lessard Bicycles, its affiliates, nor their directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors have any liability or obligation to you, or any third party, for the content or accuracy of any third-party content.

YOUR OBLIGATIONS

By using the Service, and without limiting the generality of any other provision of the Terms and Conditions, you agree to:

• i) comply with all applicable laws, including, without limitation, privacy laws and laws relating to intellectual property rights;
• ii) provide us with accurate information and keep it up to date; and
• iii) use the Service responsibly and reasonably.

Furthermore, you agree not to:

• a) use the Service in any way to harass, abuse, stalk, threaten, defame, or otherwise infringe upon or violate the rights of any other party;
• b) use the Service to advertise or solicit any User;
• c) use the Service to resell any product or service;
• d) make commercial use of the Service;
• e) knowingly introduce any virus, Trojan horse, worm, logic bomb, or other malicious or technologically harmful material;
• f) link to the Service without our specific prior written consent;
• g) impersonate or attempt to impersonate Lessard Bicycles or any related party;
• h) use tools or other methods to extract, exploit, or collect data from the Service;
• i) engage in conduct that restricts or inhibits anyone’s use of the Service;
• j) use the Service in any manner that could disable, overload, damage, or impair it;
• k) use the Service to send harassing or threatening messages;
• l) use any robot, spider, search engine, or automated means to access the Service;
• m) attempt to breach security measures or obtain unauthorized passwords;
• n) attempt to gain unauthorized access to any part of the Service; and
• o) attack the Service via a denial-of-service (DoS) or distributed denial-of-service (DDoS) attack.

GEOGRAPHICAL SCOPE

We are located in the province of Quebec, Canada. We provide this Service only to individuals located in Canada. If you access the Service from outside Canada, you do so at your own risk and are responsible for complying with local laws.

CONFIDENTIALITY

We will treat all information obtained from you during the provision of our services as confidential, subject to legal exceptions. For more information, please refer to our Privacy Policy.

THIRD-PARTY WEBSITES

The Service may provide links to third-party websites. We accept no responsibility for the content of such websites or any loss resulting from their use.

DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, LESSARD BICYCLES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

INDEMNIFICATION

You agree to indemnify and hold harmless Lessard Bicycles from any claims arising out of your breach of these Terms and Conditions or misuse of the Service.

SECURITY

All transactions processed on the Service are conducted on a secure server using established cryptographic techniques.

GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by the laws of the province of Québec and the applicable laws of Canada. Any disputes shall be brought before the courts of Québec.

UPDATES AND MODIFICATIONS

These Terms and Conditions are effective as of the date indicated above and supersede any prior versions.

NOTICES AND COMMUNICATIONS

Any notice under these Terms and Conditions must be in writing and shall be deemed validly given if sent by email or registered mail to:

Lessard Bicycles
2661, Versant Nord Boul.
Québec, Québec, G1V 1A3
Address: info@lessardbicycles.com

Please note that Lessard Bicycles currently offers “Buy Now, Pay Later” options at checkout via Affirm, Fiancée, and Iceberg for the second and third credit: you can spread the payment for your bike into multiple easy installments instead of paying the full amount upfront.

When financing is available, you select it at checkout. You’ll be prompted to enter a few personal details, and the financing partner (like Affirm or PayBright) will give an instant loan decision. If approved, you confirm your payment terms and take your bike home while paying the plan over time.

Purchases under $1,000 are typically eligible for 4 interest-free payments, while purchases over $1,000 are subject to normal interest rates, which vary depending on your credit score. Any promotions or special financing offers will be clearly displayed at checkout.

No — approval is subject to review by the financing partner. They check information like your identity, credit history, and purchase amount to determine eligibility. Not all applicants will qualify for every plan.

For many plans, including soft eligibility checks, it won’t impact your credit score. However, certain long‑term or larger loan options may involve credit reporting that could show on your credit file. You’ll be told before you agree in french

Repayment terms vary based on the financing product and purchase size. Some plans are paid in 4 bi‑weekly installments, while others span several months with monthly payments. The available lengths and APR (if any) are presented at checkout

Yes — you can pay off your balance in full or in part at any time without any penalty.

If you return an item purchased through Affirm:

• Lessard Bicycles will process the return according to its standard return policy.
• Affirm will automatically adjust your payment plan accordingly (if a refund is issued, Affirm will reduce or cancel your loan).

• Affirm does not charge late fees.
• However, if a payment is not made and is more than 30 days late, the information may be reported to credit bureaus, which can affect your credit record.
• It is recommended to contact Affirm if you anticipate a delay.

Yes!

You can use Affirm even if you don’t have a credit card.

Here’s how it works:

• Affirm is a financing service that allows you to pay for your purchases in installments.
• You don’t need a traditional credit card because Affirm creates a payment plan directly linked to your bank account.
• You will need to provide some personal and banking information for your application to be approved.
• Your credit history may be checked to determine the loan amount and terms.

Lessard Bicycles offers a warranty on products purchased online or in-store. For bicycles, the warranty covers the frame and components according to the manufacturer’s terms and conditions. In addition, all bicycles purchased from us include a one-year in-house warranty, which covers brake and gear adjustments as well as a free end-of-season tune-up.
For parts and accessories, the manufacturer’s warranty applies.

If a product you purchased is defective or damaged, you can:

• Email our customer service at service@lessardbicycles.com with a description of the issue, along with clear photos and/or a video of the defect;
• Visit our store in person at 2661 Boulevard du Versant Nord, Québec (QC) with the product, where a team member will assist you.

An expert will then contact you to explain the next steps.

• In-house bike warranty: 1 year from the date of purchase at Lessard Bicycles, including brake and gear adjustmentsand a final tune-up.
• Manufacturer bike warranties: vary depending on the brand. Contact us for details specific to your model.
• Parts and accessories warranty: varies depending on the manufacturer and brand.

Yes! All products purchased online or in-store are covered by a warranty against manufacturing defects.
To confirm the coverage for a specific part or accessory, we invite you to contact us with your purchase information (proof of purchase) and details of the defect.

No:

• The warranty generally does not cover normal wear, damage caused by an accident, misuse, improper maintenance, or unauthorized modifications.
• Labor or installation costs are not normally covered, unless otherwise specified by the manufacturer or retailer.

Tip: Always keep your proof of purchase to make the warranty claim process easier!

Depending on the nature of the issue and the instructions you receive after evaluation:

• You may be asked to bring the product to the store for inspection or repair.
• For some items, a repair or replacement may be coordinated through Lessard Bicycles.

Manufacturer warranties may sometimes be honored by an authorized dealer even if you did not purchase the bike from us. However, Lessard Bicycles is not obligated to process products purchased from other retailers. Please contact us to check your specific case.

• Warranty may vary depending on the brand and the parts: some manufacturers offer specific coverage that should always be checked (e.g., lifetime warranties, extended warranties).
• Clear photos or videos of the defects can speed up the warranty claim process.
• If in doubt, contact our team with your order number or invoice.
• We reserve the right to refuse a warranty claim if necessary; the final decision is always ours.

We deliver all across Canada, from coast to coast.

Currently, we only offer delivery within Canada. 

• Free delivery across Canada on all orders of $99 or more, except for bikes and oversized items.
• For orders under $99, standard delivery fees apply, automatically calculated at checkout based on the carrier and destination.
• Bikes and oversized items are shipped with fixed delivery fees by province for home delivery:

• Quebec, Montreal, Gatineau/Ottawa: 50 $
• Ontario and the Maritimes: 100 $
• Rest of Canada: 150 $
  • If you live within 20 km of our store, your bike can be delivered fully assembled and ready to ride 🚲.
  • Remote areas or non-standard addresses may incur additional fees; you will always be contacted before shipping.

The following items are considered oversized and may incur special delivery fees or conditions:
• Bicycles
• Training bases / home trainers
• Car racks and transport systems
These products are not included in free delivery, and certain remote areas may require additional fees or in-store pickup.

• Standard order processing: 1 to 5 business days (Monday to Friday) before shipment.
• Bikes and oversized items: 1 to 3 weeks depending on the product and time of year.

Estimated delivery times after shipment:
• Montreal, Quebec, Ottawa: 1 to 3 business days
• Quebec, Ontario, Maritimes: 2 to 5 business days
• Rest of Canada: 2 to 8 business days

• Once your order is shipped, you will receive an email with a tracking number to follow your package in real time.
• Delivery times may vary depending on the time of year, the carrier, or circumstances beyond our control.

We mainly ship via:

• Canada Post
• Purolator
• CanPar
• FedEx
• GLS
• Labranche Transport
• CTMA (for les Îles de la Madeleine)

The choice of carrier depends on the type of order and its destination.
In the event of disruption or delay, we prioritize other partners to ensure fast and reliable delivery.

• If the order has not yet been shipped, contact us quickly (by phone or email); we will do our best to help you.
• If the order has already been sent, our return policy applies.

Once your order has been shipped, you will receive an email with a tracking number to track your package in real time.

Contact us and we will open an investigation with the carrier to find a solution quickly. 

• If a package is refused, unclaimed, or undeliverable, it will be returned to Lessard Bicycles.
• Fees may apply for reshipment.

Contact us quickly if there was an error in your order; we will handle the return and replacement if necessary.

Yes! Bikes can be shipped with a flat fee depending on the province:

• Quebec, Montreal, Gatineau/Ottawa: 50 $
• Ontario and the Maritimes: 100 $
• Rest of Canada: 150 $

Some oversized items or remote areas may be subject to special delivery conditions.

The Lessard Bicycles Marketplace allows you to purchase products sold by approved third-party sellers directly on our website. All products are verified for quality and authenticity.

Yes, the return policies are the same !!

1. Select the desired product on the website.
2. Follow the checkout process as you would for a regular purchase

No. The best price guarantee applies only to products sold directly by Lessard Bicycles.

Contact us immediately through our customer support email. 

Accepted Payment Methods:

We offer several payment options to make your shopping experience easy and convenient:

• Credit Cards:
  • We accept Visa, Mastercard, and American Express.
• Affirm:
  • Affirm allows you to buy now and pay later through monthly installments, with or without interest depending on the chosen plan.
  • A credit check will be performed at checkout, but it will not affect your credit score.
• Apple Pay and Google Pay:
  • Pay quickly and securely from your smartphone or tablet using Apple Pay or Google Pay.
• Prepaid Visa/Mastercard or Gift Cards:
  • You can use a prepaid card if the card balance is equal to or greater than your order total.
  • Please make sure to register your card on the site before making a purchase.
  • For returns or refunds, the amount will be credited back to the original card used.

If you find a product purchased from Lessard Bicycles at a lower price from a competitor, or if the price on our website drops within 10 days of your purchase, Lessard Bicycles will refund the difference as a store credit to your customer account.

All price match requests must meet certain conditions.

Please see the details below to review the full eligibility criteria.

Lessard Bicycles reserves the right to decline any request that does not comply with this policy.

• To request a price match, contact us by email or by phone.

Conditions

• The best price guarantee cannot be combined with any other discount or promotion.
• The reference item must be identical (same model, color, and size).
• The price match policy applies only to products sold directly by Lessard Bicycles (in-store or on our website).
• Auction sites, clearance or final sale items, used products, demo or display models, and unofficial websites are not eligible.
• Lessard Bicycles reserves the right to limit the quantity of products eligible for the price match guarantee.
• Products that are out of stock or whose promotional price has expired are not eligible for a price adjustment.

Yes — within 30 days of the purchase date, if the item is in new condition and in its original packaging, accompanied by proof of purchase.

• Exchanges or refunds are possible in-store or by mail.
• Discounted items and special orders are not exchangeable or refundable.

In-Store Returns:

• Bring the item with your invoice or receipt to any Lessard Bicycles store. A member of our team will assist you with an exchange or refund.

Mail Returns:

• From your customer account, you can purchase a return label (prepaid return shipping). Once purchased, print the label and attach it to your package, then drop it off at the indicated drop-off location.
  • 📮 Return Address:
    2661 Boulevard du Versant Nord
    Québec, QC G1V 1A3

Return shipping costs are the responsibility of the customer, except in the case of an error by Lessard Bicycles.

• Once the item is received and inspected by Lessard Bicycles, the refund will be processed using the original method of payment.
• Processing may take up to 10 business days after receipt of your return.
• If the item is not in the expected condition, it will be returned to you at your expense.

• Items must be unused, clean, and returned in their original packaging.
• A valid proof of purchase is required for any return, exchange, or refund.
• Original shipping and delivery fees are non-refundable, except in the case of an error by Lessard Bicycles.
• Any item not meeting these conditions may be refused or returned to the customer at their expense.

• Regular-priced items can be returned within 30 days of the purchase date.
• Discounted items and final sale items are neither refundable nor exchangeable.
• Returns must meet all return conditions (item must be new, unused, with original packaging, and proof of purchase).

• Final sale items and certain specific products are not refundable or exchangeable.
• Items not returned in the required condition will be sent back to the buyer at their expense.